We want you to be satisfied with our service. Below are the conditions and process for requesting a refund.
Refunds are offered only in justified cases, such as technical failures that prevent use of the service and cannot be resolved within a reasonable time. Refunds are not granted for misuse, abuse, or lack of understanding of the features.
We reserve the right to deny refunds in cases of fraudulent use, abuse of the policy, or attempts to take unfair advantage of the system.
The service depends on Canva APIs and other providers. If these services experience failures, limitations, or interruptions beyond our control, we are not responsible and refunds will not be issued for these causes.
To request a refund, contact us with the reason and relevant information. We will evaluate each case individually and respond as soon as possible.
We reserve the right to modify this policy at any time. Continued use of the platform implies acceptance of the changes.
Last updated: 7/6/2025